Refund policy
Returns & Refunds
Print to order
Every product we sell is produced individually after an order is placed. We do not hold finished inventory, and returned items cannot be resold or restocked. For this reason, we are unable to accept returns or exchanges for reasons of preference — including incorrect size selected, color expectations, or change of mind.
What we do cover
We will replace or refund any item that arrives with a defect in materials or workmanship, including:
- Printing defects (misprint, misplaced or off-center design, cracked or peeling print on arrival)
- Manufacturing defects in the blank garment or product (broken stitching, holes, faulty hardware or clasps)
- The wrong item, size, or color shipped relative to your order confirmation
- Damage sustained in transit
How to make a claim
Email support@13579design.com within 30 days of the delivery date with your order number and clear photos showing the issue, including one photo of the full item. We review claims within [2–3] business days. Approved claims are resolved by replacement at no charge, or by full refund to the original payment method if a replacement is unavailable. You will not be asked to pay return shipping, and in most cases we will not require the item back.
Not covered
Normal wear, damage from washing or drying contrary to the care instructions, alterations, and items ordered in a size that does not fit. Sizing varies by product; please consult the size chart on each listing, which reflects the actual measurements of that specific blank.
Order changes and cancellations
Orders enter production quickly. We can cancel or amend an order — including size and address corrections — if you contact us within [2] hours of purchase and production has not yet begun. Once production starts, changes are not possible.
Address accuracy
Please confirm your shipping address at checkout. Packages returned to us as undeliverable due to an incorrect or incomplete address can be reshipped at your cost, or refunded less the original shipping charge.
This policy does not affect any rights you have under applicable consumer protection law.