Shipping policy

13579 Design
Operated by Rathmor Ventures LLC

Last updated: 08/15/2026

1. Everything is made to order

We don't keep finished inventory on a shelf. Each item is printed and assembled individually after you order, by our production partner, and then handed to a carrier. That means your delivery timeline has two separate parts, and both matter:

Stage	Typical time	What's happening
Production	2–5 business days	Your item is printed, cured, quality-checked, and packed
Transit	3–4 business days	The carrier moves your package to your address
Total	5–9 business days	From order placed to package delivered

Most orders ship within 5 business days of being placed. Larger items, embroidered items, and orders with several different products may take longer.

"Business days" means Monday through Friday, excluding U.S. federal holidays. An order placed Friday evening begins production the following Monday.

2. Where we ship

We ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories. Delivery to Alaska, Hawaii, and the territories may take longer than the estimates above.

We do not currently ship outside the United States.

We can ship to PO boxes and to APO/FPO/DPO military addresses, but transit times to these destinations are longer and less predictable, and tracking may stop updating once a package enters the military mail system.

3. Shipping rates

We charge a flat shipping rate, calculated per order and displayed at checkout before you pay. At our discretion we may offer free shipping during promotional periods.

Rates are the same to any U.S. address. Applicable sales tax is calculated separately at checkout based on your shipping address.

4. Order processing and changes

Orders are sent to production quickly, often within a few hours. Once production begins, we cannot change the size, color, design, or shipping address, and we cannot cancel the order.

If you need to correct something, email support@13579design.com immediately with your order number. We will make the change if we can reach the order in time, but we can't promise it.

Please double-check your shipping address at checkout. Address errors are the single most common cause of a delayed or lost order.

5. Orders with multiple items may arrive separately

Different products are made with different equipment, sometimes at different facilities. If you order several items, they may be produced on different schedules and ship in separate packages, with separate tracking numbers, arriving on different days. You are not charged extra when this happens.

If part of your order has arrived and the rest hasn't after a few days, check your email for a second tracking number before assuming something is missing.

6. Tracking

You'll receive a shipping confirmation email with a tracking number once your order leaves the production facility. Tracking can take 24–48 hours to show its first scan, and it's normal for a package to show no movement for a day or two while it moves between carrier facilities.

If tracking hasn't updated in more than 7 business days, email us at support@13579design.com with your order number and we'll open an inquiry with the carrier.

7. Delivery, risk of loss, and missing packages

Title and risk of loss pass to you when we deliver the package to the carrier.

If tracking shows delivered but you don't have the package, please check with household members and neighbors, look at side and back doors and building mail rooms, and wait 48 hours — carriers occasionally mark a package delivered a day before it arrives. If it still hasn't turned up, contact us within 7 days of the delivery scan and we'll help you file a carrier claim. We may replace the item at our discretion, but a package confirmed delivered to the address you provided is not something we are obligated to replace.

If a package is lost in transit — that is, tracking never shows delivery — contact us and we will replace the order at no cost to you once the carrier confirms the loss.

8. Undeliverable and returned packages

If a package is returned to our production partner as undeliverable — because the address was incorrect or incomplete, the recipient was unavailable after multiple attempts, or it went unclaimed — we will contact you. You may choose to have it reshipped at your cost, or to receive a refund of the item price less the original shipping charge.

Packages refused at delivery are treated the same way, and are not eligible for a full refund, because the item was made specifically for your order and cannot be resold.

9. Delays outside our control

All times on this page are estimates, not guarantees. Delivery can be delayed by severe weather, carrier network disruption, peak holiday volume, material or blank-garment shortages, and other circumstances beyond our reasonable control. We'll keep you informed if we learn of a delay affecting your order, but we are not liable for late delivery caused by these events.

Holiday ordering: production and carrier networks slow down considerably from late November through December. If an item is a gift, please order well ahead of the date you need it. We publish holiday cutoff dates on the Site each year.

10. Damaged, misprinted, or defective items

If your order arrives damaged, misprinted, or defective, we'll make it right — see our Refund Policy for what's covered and how to submit a claim. Please keep the packaging and take photos before contacting us.